We take your privacy seriously...
# PRIVACY POLICY **Effective Date:** [Insert Date] **Last Updated:** [Insert Date] --- # 1. INTRODUCTION Welcome to ErrSol ("ErrSol," "Company," "we," "our," or "us"). ErrSol respects your privacy and is committed to protecting the confidentiality, integrity, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, protect, retain, and process information obtained through our website, mobile applications, communication systems, payment integrations, customer support services, and any other products or services operated by ErrSol. By accessing or using the Platform, creating an account, posting a job, applying for work, uploading documents, making payments, sending messages, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein. If you do not agree with this Privacy Policy, you must discontinue your use of the Platform. --- # 2. OUR ROLE AS A PLATFORM ErrSol is a technology platform that connects independent Clients with independent Workers. ErrSol does not employ Workers, supervise their services, or become a party to agreements entered into between Clients and Workers. However, to operate the Platform safely and comply with applicable laws, ErrSol must collect and process certain information from users. --- # 3. INFORMATION WE COLLECT The information we collect depends on how you use the Platform. Information may be collected directly from you, automatically from your device, from payment providers, from identity verification providers, or from third parties authorized by law. The categories of information we collect include, but are not limited to: ## A. Personal Identification Information We may collect: * Full legal name * Preferred display name * Username * Date of birth * Gender (where voluntarily provided) * Nationality * Residential address * Business address * Postal address * Email address * Telephone number * Emergency contact information * Government-issued identification numbers where legally permitted --- ## B. Identity Verification Information To improve trust and reduce fraud, ErrSol may request: * National ID cards * Passports * Driver's licenses * Residence permits * Business registration certificates * Professional licenses * Tax identification numbers * Utility bills * Selfie verification photographs * Facial verification images * Proof of address * Other documents reasonably required for identity verification Providing verification documents does not guarantee approval of an account. ErrSol reserves the right to reject or revoke verification at its discretion. --- ## C. Account Information When creating an account, we may collect: * Username * Password (stored in encrypted or hashed form where applicable) * Security questions * Two-factor authentication settings * Login history * Account preferences * Notification preferences * Language settings * Time zone settings --- ## D. Worker Profile Information Workers may provide: * Professional qualifications * Skills * Years of experience * Certifications * Licenses * Service categories * Pricing information * Availability schedules * Work history * Portfolio images * Portfolio videos * Business descriptions * Insurance information * Verification status Workers remain responsible for ensuring that all submitted information is accurate and up to date. --- ## E. Client Information Clients may provide: * Company information * Business registration details * Billing addresses * Job requirements * Service locations * Payment preferences * Hiring history * Reviews * Project descriptions --- # 4. AUTOMATICALLY COLLECTED INFORMATION When users interact with the Platform, certain technical information may be collected automatically, including: * IP address; * Browser type; * Browser version; * Operating system; * Device type; * Device identifiers; * Language preferences; * Screen resolution; * Internet service provider; * Time zone; * Geographic region derived from IP address; * Pages visited; * Search queries; * Session duration; * Clickstream data; * Referral URLs; * Crash reports; * Diagnostic logs; * Device performance information; * Cookie identifiers. This information assists in improving system performance, detecting fraud, analyzing trends, securing the Platform, and enhancing user experience. --- # 5. PAYMENT INFORMATION Where payments are processed through integrated third-party payment providers, ErrSol may receive limited transaction-related information, including: * Transaction reference numbers; * Payment status; * Payment timestamps; * Currency; * Amount paid; * Payment method; * Billing information; * Refund status; * Chargeback notifications. ErrSol does not intentionally store complete payment card numbers, CVV codes, PINs, or online banking credentials unless required by the payment provider under applicable law. Financial transactions remain subject to the policies of the relevant payment service provider. --- # 6. COMMUNICATION INFORMATION We may collect information exchanged through the Platform, including: * Messages; * Support tickets; * Complaint submissions; * Reviews; * Ratings; * Feedback; * Survey responses; * Email correspondence; * Chat logs where applicable. Communications may be retained to investigate fraud, resolve disputes, comply with legal obligations, improve customer support, enforce our Terms and Conditions, and protect users and the Platform. --- # 7. LOCATION INFORMATION Where permitted by your device settings or applicable law, ErrSol may collect location information, including: * Approximate location derived from IP address; * GPS coordinates (with your permission); * City; * Country; * Region; * Service location provided during bookings. Location information may be used to: * match Clients with nearby Workers; * improve search results; * prevent fraud; * comply with legal requirements; * personalize services. Users may disable precise location permissions through their device settings; however, certain Platform features may become unavailable or less effective. --- # 8. COOKIES AND SIMILAR TECHNOLOGIES ErrSol uses cookies, web beacons, pixels, local storage, and similar technologies to: * authenticate users; * remember preferences; * maintain sessions; * analyze website traffic; * detect fraud; * improve performance; * personalize content; * measure marketing effectiveness. Users may control cookies through browser settings; however, disabling cookies may affect the functionality of the Platform. A separate Cookie Policy provides additional information regarding our use of cookies and tracking technologies. --- # 9. HOW WE USE YOUR INFORMATION ErrSol processes personal information for legitimate business purposes, including but not limited to: * creating and managing user accounts; * verifying identities; * facilitating connections between Clients and Workers; * processing payments; * preventing fraud; * detecting abuse; * responding to support requests; * improving the Platform; * conducting internal analytics; * maintaining security; * complying with legal obligations; * enforcing our Terms and Conditions; * sending service-related notifications; * providing customer support; * conducting audits; * resolving disputes; * maintaining records; * improving accessibility and usability. We will not process your personal information for purposes incompatible with this Privacy Policy unless permitted by law or with your consent. --- # 10. LEGAL BASIS FOR PROCESSING Where applicable under data protection laws, ErrSol processes personal information based on one or more of the following legal grounds: * your consent; * performance of a contract; * compliance with legal obligations; * protection of vital interests; * legitimate business interests; * establishment, exercise, or defense of legal claims. Where consent is relied upon, users may withdraw consent at any time; however, withdrawal may limit the availability of certain Platform features. # PRIVACY POLICY (Continued) # 11. DISCLOSURE OF PERSONAL INFORMATION ErrSol values user privacy and does not sell personal information to third parties. However, to operate the Platform safely, efficiently, and in compliance with applicable laws, we may disclose personal information under the circumstances described below. Information may be shared only to the extent reasonably necessary and subject to appropriate safeguards. --- # 12. SHARING WITH SERVICE PROVIDERS ErrSol may engage trusted third-party companies and contractors to assist in operating the Platform. These providers may include: * Payment processors * Cloud hosting providers * Email delivery services * SMS notification providers * Identity verification providers * Customer support platforms * Analytics providers * Security monitoring providers * Fraud prevention services * Backup service providers * Database hosting providers * Content delivery networks * Marketing service providers * Professional advisers * External auditors These service providers are authorized to process personal information only as necessary to perform services on behalf of ErrSol. They are contractually required to maintain confidentiality and implement appropriate security measures. --- # 13. DISCLOSURE TO CLIENTS AND WORKERS Because ErrSol facilitates interactions between Clients and Workers, certain profile information must be shared between users to enable transactions. Depending on the circumstances, information visible to another user may include: * Full name or display name; * Profile photograph; * Business name; * Verification status; * Professional qualifications; * Skills; * Service categories; * Ratings; * Reviews; * Portfolio content; * Service location; * Availability; * Contact information where permitted. Users acknowledge that certain information must be visible to facilitate hiring decisions and service delivery. --- # 14. LEGAL DISCLOSURES ErrSol may disclose personal information where required or permitted by law, including where disclosure is reasonably necessary to: * comply with court orders; * comply with subpoenas; * comply with search warrants; * comply with regulatory investigations; * respond to lawful government requests; * protect public safety; * prevent fraud; * investigate criminal activity; * enforce these Terms and Conditions; * protect the rights, property, or safety of ErrSol, its users, employees, contractors, or the general public. Where legally permitted, users may be notified before such disclosures. --- # 15. BUSINESS TRANSFERS In the event of: * a merger; * acquisition; * sale of assets; * restructuring; * recapitalization; * financing transaction; * bankruptcy; * liquidation; * dissolution; * change of ownership, personal information may be transferred as part of the transaction, subject to applicable laws. The acquiring entity shall be required to honor this Privacy Policy until a revised policy is lawfully adopted. --- # 16. DATA RETENTION ErrSol retains personal information only for as long as reasonably necessary to: * operate the Platform; * provide services; * comply with legal obligations; * resolve disputes; * investigate fraud; * enforce agreements; * maintain financial records; * satisfy regulatory requirements. Retention periods vary depending upon the nature of the information. Certain information may be retained after account closure where required for: * tax compliance; * anti-money laundering obligations; * legal proceedings; * fraud investigations; * audit requirements; * enforcement of contractual rights. Once retention is no longer necessary, information will be securely deleted, anonymized, or destroyed using commercially reasonable methods. --- # 17. INTERNATIONAL DATA TRANSFERS Your information may be processed or stored in countries other than your country of residence. Where international transfers occur, ErrSol will implement reasonable safeguards designed to ensure an appropriate level of protection consistent with applicable data protection laws. Users acknowledge that privacy laws may differ between jurisdictions. By using the Platform, users consent to such transfers where legally permissible. --- # 18. INFORMATION SECURITY Protecting user information is one of ErrSol's highest priorities. ErrSol employs commercially reasonable administrative, technical, and organizational safeguards, including where appropriate: * encrypted communications; * secure servers; * firewalls; * intrusion detection systems; * access controls; * authentication mechanisms; * password hashing; * role-based access restrictions; * activity logging; * regular software updates; * vulnerability monitoring; * malware protection; * backup systems; * disaster recovery procedures; * employee confidentiality obligations. Despite these safeguards, no method of electronic transmission or storage is completely secure. Accordingly, ErrSol cannot guarantee absolute security. Users acknowledge and accept the inherent risks associated with electronic communications and internet-based services. --- # 19. USER RESPONSIBILITIES Users play an essential role in protecting their own information. Each user agrees to: * maintain secure passwords; * avoid sharing login credentials; * enable multi-factor authentication where available; * keep software updated; * use trusted internet connections; * report suspected account compromise immediately; * maintain the confidentiality of verification documents; * log out of shared devices. Users remain responsible for activities occurring under their accounts unless unauthorized access results solely from ErrSol's negligence. --- # 20. ACCOUNT DELETION Users may request deletion of their account subject to legal and operational requirements. Upon receiving a valid request, ErrSol may: * deactivate the account; * remove publicly visible profile information; * anonymize certain records; * permanently delete information where legally permitted. However, ErrSol may retain certain records where necessary to: * comply with applicable law; * prevent fraud; * resolve disputes; * enforce agreements; * complete financial reporting; * satisfy audit obligations; * defend legal claims. Deletion of an account does not automatically erase historical transaction records or communications required for legal compliance. --- # 21. CHILDREN'S PRIVACY ErrSol is intended for use by individuals who have reached the legal age required to enter into binding contracts within their jurisdiction. The Platform is not knowingly directed toward children. ErrSol does not knowingly collect personal information from individuals below the applicable minimum age. If ErrSol becomes aware that personal information relating to a child has been collected without appropriate legal authorization, reasonable steps will be taken to delete such information promptly. Parents or legal guardians who believe a child has provided personal information should contact ErrSol immediately. --- # 22. MARKETING COMMUNICATIONS Where permitted by applicable law, ErrSol may send: * newsletters; * service announcements; * promotional campaigns; * feature updates; * surveys; * educational materials; * special offers. Users may opt out of marketing communications by following the unsubscribe instructions contained within such communications or by adjusting account preferences. Users cannot opt out of essential operational communications relating to: * security; * account verification; * payments; * legal notices; * policy updates; * fraud alerts; * technical maintenance. --- # 23. AUTOMATED DECISION-MAKING ErrSol may use automated systems to assist with: * fraud detection; * spam prevention; * account security; * risk assessment; * identity verification; * suspicious activity monitoring; * content moderation. Automated systems may influence administrative decisions; however, significant actions affecting user accounts may also involve human review where appropriate. Users may contact ErrSol regarding decisions they believe were made in error. --- # 24. DATA BREACH RESPONSE In the event of a confirmed personal data breach, ErrSol will take commercially reasonable steps to: * investigate the incident; * contain the breach; * preserve evidence; * mitigate harm; * notify affected users where required by law; * notify regulators where legally required; * strengthen security controls; * review internal procedures. The timing and content of any notifications shall comply with applicable legal requirements. Users acknowledge that cybersecurity incidents cannot always be prevented despite reasonable safeguards. # PRIVACY POLICY (Continued) # 25. YOUR PRIVACY RIGHTS Subject to applicable law, users may have the following rights regarding their personal information. These rights may include the ability to: * Request access to personal information held by ErrSol. * Request correction of inaccurate or incomplete information. * Request deletion of certain personal information. * Request restriction of processing. * Object to certain forms of processing. * Request portability of eligible information. * Withdraw consent where processing is based on consent. * Lodge complaints with an applicable supervisory authority. * Request information regarding categories of personal information collected. * Request information concerning disclosures made to third parties. * Request information regarding automated decision-making where applicable. ErrSol may request additional information to verify the identity of individuals making privacy requests before responding. Where a request cannot be fulfilled because of legal obligations, fraud prevention requirements, contractual obligations, ongoing investigations, or legitimate business interests, ErrSol will explain the reasons to the extent permitted by applicable law. --- # 26. CORRECTION OF INFORMATION Users are responsible for ensuring that the information associated with their accounts remains accurate, complete, and current. Users may update many profile details directly through their account settings. ErrSol reserves the right to request supporting documentation before modifying verified identity information. Failure to maintain accurate information may affect account functionality, payment processing, verification status, or eligibility to use certain Platform services. --- # 27. THIRD-PARTY WEBSITES The Platform may contain links to third-party websites, services, advertisements, payment gateways, or applications. ErrSol neither owns nor controls these third-party services. Once users leave the Platform, this Privacy Policy no longer applies. Users should review the privacy policies of third-party providers before submitting personal information. ErrSol assumes no responsibility for: * Privacy practices; * Data security; * Cookies; * Advertising; * Content; * Services; * Transactions; * Policies; * Availability; * Security incidents occurring on third-party websites. Use of third-party services is entirely at the user's own risk. --- # 28. THIRD-PARTY PAYMENT PROVIDERS Payments made through ErrSol may be processed by independent payment providers. These providers maintain their own privacy policies and security standards. ErrSol may receive limited transaction information required to: * Confirm successful payments; * Process refunds; * Detect fraud; * Reconcile financial records; * Provide customer support; * Meet legal obligations. ErrSol does not intentionally collect or permanently store sensitive payment credentials such as complete card numbers, PINs, or CVV codes unless expressly required by the payment provider and permitted by law. --- # 29. COOKIES AND TRACKING TECHNOLOGIES Cookies are small files stored on your device that help improve the functionality and performance of the Platform. ErrSol may use the following categories of cookies: ## Essential Cookies These cookies are necessary for: * User authentication; * Account security; * Session management; * Fraud prevention; * System functionality. Disabling essential cookies may prevent certain features from operating correctly. ## Functional Cookies These cookies remember: * Language preferences; * Region settings; * Accessibility preferences; * Login preferences; * User interface settings. ## Performance Cookies Performance cookies help ErrSol understand how users interact with the Platform by collecting anonymous statistical information, including: * Most visited pages; * Navigation paths; * Error reports; * Performance metrics; * Device compatibility. ## Analytics Cookies Analytics technologies assist in measuring: * Visitor traffic; * User engagement; * Platform improvements; * Feature usage; * Service performance. Analytics information is generally aggregated and does not directly identify individual users unless necessary for fraud prevention or security. --- # 30. RECORD RETENTION Even after an account is closed, certain information may continue to be retained where reasonably necessary for: * Compliance with legal obligations; * Financial auditing; * Tax reporting; * Regulatory investigations; * Fraud prevention; * Security monitoring; * Enforcement of agreements; * Defense of legal claims. Information retained after account closure will be protected using security measures appropriate to its sensitivity. --- # 31. CONFIDENTIALITY ErrSol requires employees, contractors, consultants, vendors, and authorized service providers with access to personal information to maintain strict confidentiality. Access to personal information is limited to individuals who require such access to perform legitimate business functions. Unauthorized disclosure, misuse, or access may result in disciplinary action, termination of contractual relationships, or legal proceedings. --- # 32. DATA SECURITY RESPONSIBILITIES OF USERS While ErrSol implements reasonable safeguards, users also share responsibility for protecting their information. Users agree to: * Keep passwords confidential. * Use strong passwords. * Enable multi-factor authentication where available. * Avoid using public or unsecured devices. * Update software regularly. * Immediately notify ErrSol of suspected unauthorized access. * Protect identity documents uploaded to the Platform. * Log out after using shared computers. Failure to follow reasonable security practices may increase the risk of unauthorized access, for which ErrSol may not be responsible where the incident was outside its reasonable control. --- # 33. CHANGES TO THIS PRIVACY POLICY ErrSol reserves the right to amend, revise, update, or replace this Privacy Policy at any time to reflect: * Changes in applicable law; * Regulatory requirements; * New Platform features; * Security improvements; * Business operations; * Technological developments; * Industry standards. Where required by law, users will be notified of material changes through appropriate means, including: * Email; * Platform notifications; * Website announcements; * Account dashboards. Continued use of the Platform following the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. --- # 34. LIMITATION OF LIABILITY REGARDING PERSONAL INFORMATION To the fullest extent permitted by applicable law, ErrSol shall not be liable for any indirect, incidental, consequential, exemplary, or special damages arising from: * Internet failures; * Third-party cyberattacks; * Unauthorized access caused by compromised user credentials; * Device theft; * Malware on user devices; * Telecommunications failures; * Service interruptions; * Government actions; * Force majeure events; * Actions of independent third parties beyond ErrSol's reasonable control. Nothing in this Privacy Policy excludes liability where exclusion is prohibited by applicable law. --- # 35. GOVERNING LAW This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable to ErrSol's principal place of business, unless mandatory consumer protection laws require otherwise. Any disputes relating to privacy matters shall be resolved in accordance with the dispute resolution provisions contained within the ErrSol Terms and Conditions. --- # 36. CONTACT US Questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of personal information may be submitted through the official communication channels provided on the ErrSol Platform. Users are encouraged to contact ErrSol promptly if they believe: * Their account has been compromised; * Their information is inaccurate; * Their privacy rights have been violated; * They require assistance regarding personal information. ErrSol will make reasonable efforts to respond within a commercially reasonable timeframe, subject to applicable legal requirements. --- # 37. ACKNOWLEDGEMENT By creating an account, accessing the Platform, submitting personal information, uploading documents, making payments, communicating with other users, or otherwise using ErrSol, you acknowledge that: * You have read and understood this Privacy Policy; * You consent to the collection, use, storage, disclosure, and processing of your information as described herein; * You understand that certain information must be processed to operate the Platform effectively; * You understand that ErrSol is a technology platform connecting independent Clients and independent Workers and is not the employer or legal representative of either party; * You agree that ErrSol may process your information in accordance with applicable law and this Privacy Policy. --- # FINAL NOTICE ErrSol is committed to maintaining a secure, transparent, and trustworthy platform. While we implement commercially reasonable safeguards to protect personal information, users acknowledge that no internet-based system can be guaranteed to be completely secure. By continuing to use the Platform, you accept the inherent risks associated with electronic communications and agree to use the Platform responsibly while following reasonable security practices. This Privacy Policy forms an integral part of the legal framework governing the use of the ErrSol Platform and should be read together with the Terms and Conditions, Cookie Policy, Refund Policy, Acceptable Use Policy, Community Guidelines, and any additional legal notices published by ErrSol.