Privacy Policy

1. Introduction

This Privacy Policy explains how SOL handles personal information when you use the Platform. We process information to operate and secure the service, support user transactions, and meet legal obligations. Our practices are subject to applicable Ghanaian data-protection law, including the Data Protection Act, 2012 (Act 843), where applicable.

2. Information We Collect

We may collect the following information from you:

• Identity and contact details such as name, email address, phone number, and address.
• Account data, login details, and profile information.
• Verification information and documents where a feature requires them.
• Listings, photos, messages, reports, transaction records, ratings, and payment references. Payment providers may collect payment-card or account details directly under their own privacy notices.
• Technical and usage information, such as IP address, device/browser details, security logs, and analytics identifiers.

3. How We Use Your Information

We use information to create and administer accounts, display profiles and listings, enable communications, process Platform purchases through payment providers, conduct requested checks, prevent fraud and abuse, provide support, investigate reports, improve the service, and comply with legal obligations. We may send service notices needed to operate your account; marketing communications, if any, should include an available opt-out.

4. Sharing of Information

We may share necessary information with other users as a feature requires, and with service providers such as hosting, analytics, identity-check, communications, and payment providers. We may disclose information where required by law or reasonably necessary to protect users, investigate suspected misconduct, enforce our terms, or protect legal rights. We do not authorize service providers to use information for unrelated purposes, subject to their own legal obligations and terms.

5. Data Security

We use reasonable safeguards intended to protect information, but no internet transmission or storage system is completely secure. We cannot guarantee that unauthorized access will never occur. Protect your credentials and report suspected account compromise promptly.

6. Your Rights

You may request access to or correction of personal information and may raise a concern or request deletion, subject to identity verification, applicable law, and records we must retain for security, legal, accounting, or dispute-resolution purposes. Contact us using the details below. You may also manage cookies through your browser as described in our